grivence-policy
  • Happiness Easy Life Services Pvt. Ltd. strongly believes in a sincere, transparent, and sharing approach to its users. Our customers trust and love us and we would never put financial gains ahead of trust.
  • Grievances or complaint includes any communication that expresses dissatisfaction, in respect of the conduct or any act of omission, commission, or deficiency of service and in the nature of seeking a remedial action but do not include the following:
  • 1.Complaints that are incomplete or not specific in nature;
  • 2.Communications in the nature of offering suggestions;
  • 3.Communications seeking guidance or explanation;
  • The following are broad objectives for handling the customer grievances:

  • 1.To provide fair and equal treatment to all subscribers without bias at all times.
  • 2.To ensure that all issues raised by customers are dealt with courtesy and resolved in stipulated timelines.
  • 3.To develop an adequate and timely organizational framework to promptly address and resolve customer Grievances fairly and equitably
  • 4.To provide enhanced level of subscribers’ satisfaction.
  • 5.To provide easy accessibility to the subscriber for an immediate Grievance redressal
  • 6.To put in place a monitoring mechanism to oversee the functioning of the Grievance Handling Policy